Payment & Shipping
Payment methods
The following payment methods are available in our shop:
- Advance bank transfer to our Spanish business account
You will receive the IBAN in writing after we receive your order, in the order confirmation as a PDF. Orders are cancelled automatically after 10 days if no payment has been received. - PayPal (up to a maximum of 1,700 EUR – including payment from your PayPal balance or by credit card)
- Klarna Invoice for private customers
- Klarna Instalments for private customers, from an invoice amount of 200 EUR
- Klarna Instant Bank Transfer
- Credit card (Visa, Mastercard, Amex and others, via Mollie Payment)
- EPS for customers in Austria
- iDeal for customers in the Netherlands
- SEPA advance transfer for Swiss customers
You will receive the bank details for the transfer by e-mail directly from Mollie Payment.
Shipping terms
Here you will find all the information about the shipping of your order.
Important: select the correct country for your delivery address
Please make absolutely sure that the delivery country is correct. It has repeatedly happened that “Germany” was selected although the delivery was meant to go to Croatia, Poland or Hungary, for example.
Our shipping process is fully automated, and shipping costs depend on the delivery country. An incorrect country means the parcel cannot be delivered. This results in returns and additional shipping costs, which we then have to pass on to you.
Orders with an incorrect delivery country will be cancelled.
Shipping costs
All prices include VAT at the applicable rate. From a cart value of 135.00 EUR we ship free of charge to all of the countries listed below.
| Zone | Countries | Shipping cost | free from |
|---|---|---|---|
| Germany | Germany, including all German islands | 5.95 EUR | 135.00 EUR |
| Neighbouring countries | Austria, Belgium, Croatia, Czechia, Denmark, Hungary, Luxembourg, Netherlands, Poland, Slovakia, Slovenia | 6.95 EUR | 135.00 EUR |
| Western and Southern Europe | France, Ireland, Italy, Portugal, Spain | 8.95 EUR | |
| Northern, Eastern and South-Eastern Europe | Bulgaria, Estonia, Finland, Greece, Latvia, Lithuania, Romania, Sweden | 9.95 EUR |
Carriers and delivery times
| Destination | Carrier | Delivery time |
|---|---|---|
| Germany | DHL | 1 - 3 working days |
| Greece | GLS | 2 - 5 working days |
| all other countries | DPD | 2 - 5 working days |
You can find the exact delivery time for your parcel using its tracking number. We send you the tracking number by e-mail, together with the link to the tracking page of the respective carrier. There you can see the current status and the expected delivery date. The times given above are based on experience.
Delivery takes place during normal postal hours. On Saturdays, Sundays and public holidays at the location we ship from, no parcels are handed over to the carriers.
Delivery countries
We deliver to the following 25 countries:
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Islands we do deliver to
All German islands, including Sylt, Föhr, Amrum, Borkum, Norderney, Juist, Langeoog, Spiekeroog, Wangerooge, Helgoland, Pellworm and the Halligen. Also the Balearic Islands (Majorca, Minorca, Ibiza, Formentera), Sardinia, Sicily, Corsica as well as Crete and Corfu.
Countries and territories excluded from shipping
For logistical and customs reasons we are unable to deliver to the following countries and territories:
- Countries: Switzerland, Liechtenstein, United Kingdom, Norway, Iceland, Cyprus, Malta, USA, and all other countries not listed above
- Spain: Canary Islands, Ceuta, Melilla
- Portugal: Madeira, the Azores
- France: overseas territories and overseas departments
- Greece: the smaller islands — Aegean Islands, Dodecanese, Cyclades, Sporades (Skiathos, Skopelos, Alonnisos), Kefalonia, Ithaca, Lefkada, Zakynthos, Thasos, Samothrace, Skyros
If the delivery address is in an excluded territory, the order cannot be completed. For enquiries about countries not listed here, please contact us using our contact form.
Parcel tracking
As soon as your parcel has been handed over to the carrier, you will receive the tracking number by e-mail — together with the link to the tracking page of the respective carrier. There you can check the status of your parcel and the expected delivery date at any time. You will also find the tracking number in your customer account under “My orders”.
Please note: for data protection reasons, DPD and GLS ask for the recipient's postcode in addition to the tracking number. You will find it in the same e-mail.
General information
For payment by advance bank transfer, the delivery period begins on the day after you instruct your bank to make the transfer; for all other payment methods, on the day after the contract is concluded. It ends at the end of the last day of the period. If the last day falls on a Saturday or Sunday, the next working day takes its place.
If an item should exceptionally be out of stock or not immediately available, this is stated on the relevant product page.